Privacy policy

Last updated: November 7, 2026

At Cuentas en Claro (“we”) we respect your privacy. This policy explains what personal information we collect when you visit cuentasenclaro.com, download a free resource, buy a product, write to us or subscribe to our emails, and how we use and protect it. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

1. Information we collect

Information you give us: your name, email address and, if you include them, your phone number, province and the message you send us through the “Resources” or “Work with me” forms.
Purchase information: name, email, billing address and the products you buy. Payments are processed by Shopify and its payment providers; we never see or store your full card number.
Technical information: IP address, device and browser type, pages visited and cookies needed for the store to work (for example, the cart).

Please do not send us your Social Insurance Number (SIN), banking details or tax documents through the forms on this site.

2. How we use your information

To deliver the products and resources you request.
To answer your questions and quote requests.
To send you emails with resources, tips and news, only if you gave us your consent.
To process payments, prevent fraud and meet legal and tax obligations.
To understand how the site is used so we can improve it.

3. Emails and consent

We only send promotional emails if you checked the consent box or subscribed. Every email includes an unsubscribe link, and you can also ask us to remove you by writing to us. Even if you unsubscribe, we may still send you necessary emails about your purchases.

4. Who we share your information with

We do not sell or rent your personal information. We only share it with providers that help us run the site, and only what is necessary:

Shopify, which hosts the store, processes payments and sends emails. See Shopify's privacy policy.
Google, if you open or copy a Google Sheets template; in that case Google's privacy policy applies.
Authorities, when required by law.

Some of these providers store information outside Canada (for example, in the United States), where it may be subject to that country's laws.

5. How long we keep it

We keep your information for as long as it is needed for the purposes described or as required by law (for example, sales records for tax purposes). After that we delete it or make it anonymous.

6. Security

We use reasonable measures to protect your information, such as encrypted connections and limited access. No system is 100% secure, so please do not send sensitive information by email or through forms.

7. Your rights

You can ask us to access the information we hold about you, correct it, withdraw your consent or delete it, except for what we must keep by law. Write to us at cuentasenclaro@gmail.com and we will reply within 30 days. If you are not satisfied, you can contact the Office of the Privacy Commissioner of Canada.