Refund policy
Last updated: November 7, 2026
Digital products
Because our products are digital and delivered immediately, we do not offer refunds once the file has been delivered or downloaded, except in these cases:
- You paid twice for the same product by mistake.
- The file is damaged or does not work as described, and we are unable to fix it.
- You did not receive the product and we were unable to send it to you.
If any of these apply, write to us at cuentasenclaro@gmail.com within 14 days of your purchase, with your order number and a description of the problem. We will first try to fix it; if that is not possible, we will refund you to the original payment method. Approved refunds may take 5 to 10 business days to appear, depending on your bank.
Refunds are not available for a change of mind, for not having the software needed to open the file (stated in the product description), or for purchases made without reviewing the description.
Professional services
Payment, cancellation and refund terms for tax, bookkeeping, QuickBooks and consulting services are set out in the proposal or agreement for each service. Work already completed is non-refundable.
Physical products
We do not currently sell physical products, so item returns do not apply.